Role Overview The Office Manager plays a central role in the smooth running of the estate, with particular responsibility for managing the estate's rental properties, guest experience, and housekeeping operations. This is a varied, hands-on position combining administration, financial management, and property coordination. Key Responsibilities Property, Bookings & Customer Experience • Lead the day-to-day management of the estate's rental properties and guest accommodation • Manage booking systems, availability, and pricing to optimise occupancy • Act as the main point of contact for guests, delivering a high standard of service before, during, and after their stay • Liaise with third-party agents, ensuring consistency and accuracy across platforms • Handle enquiries and issue resolution promptly and professionally • Oversee housekeeping operations, including rota planning, task allocation, and performance monitoring • Conduct regular property checks, manage inventories, and ensure accommodation is maintained to a high standard • Coordinate maintenance and repairs, ensuring issues are addressed efficiently Office & Administrative Management • Oversee daily office operations and act as the first point of contact for administrative matters • Manage email communications and ensure key tasks are identified and escalated where necessary • Maintain organised digital and physical filing systems • Develop and manage administrative systems, including diary management and task tracking • Support coordination of wider estate activities, including equestrian bookings where required • Maintain records such as vehicle documentation and operational logs Finance & Budget Management • Maintain accurate financial records, including invoicing, accounts payable and receivable • Monitor booking income, track payments, and follow up on outstanding balances • Reconcile accounts and manage bookkeeping processes, including VAT returns and bank reconciliations • Prepare regular financial reports covering income, expenditure, budgets, and cash flow • Monitor and manage budgets in collaboration with the Estate Owner • Oversee purchasing, supplier payments, and general expenditure HR & Compliance • Maintain basic staff records, including holidays and absences • Ensure key policies, contracts, and documentation are up to date • Support compliance with data protection, health and safety, and insurance requirements Key Requirements • Strong administrative and organisational skills • Experience in property management, hospitality, or a similar environment • Solid financial and bookkeeping experience • Excellent customer service and communication skills • Ability to manage multiple priorities and work independently • Flexible, proactive, and solution-focused approach Working Arrangements • Onsite role- 5 days per week • Flexible working hours (to be agreed) • Occasional out-of-hours availability may be required For more information and to apply please contact hr@grenabyestates.comThe JobCentre takes steps to monitor the accuracy and legality of all vacancies placed on our website, however the JobCentre cannot accept any responsibility or liability for the content of vacancies which employers place with us. If you have concerns about any positions advertised on this site please contact the employer, notifying us that you have done so.
