Customer Service & Operations Analyst - Anti-Money Laundering

Isle of Man
Permanent
Full-time

8 hours ago

Join us as a Customer Service & Operations Analyst in Anti-money Laundering

Working with a supportive and collaborative team, you’ll be helping us with anti-money laundering (AML) activities
You’ll be investigating queries, supporting business processes and procedures, and understanding the needs of our customers and the business
This role offers great career development opportunities with relevant training programmes and exposure for you and your work
This job can be based in Isle of Man but you’ll need to clearly state on your CV that you have the right to live and work in these locations
You’ll work from home some of the time, but you’ll also spend a minimum 2 days per week working from the office
This job does not meet Skilled Worker visa sponsorship requirements

What you'll doJoining a specialist AML team, you’ll be working together to deliver the most successful outcomes to protect the business and our customers. You’ll respond to customer queries and process, authorise and investigate transactions, while accurately collecting all the information needed to do this on time and to a high standard.As you continue to develop in your role, you’ll also deputise for and support your manager with work allocation, process training and sharing your knowledge with others in your team.Day-to-day, you’ll be:

Accurately investigating your queries, raising with relevant parties, and escalating where needed
Making sure processing is performed accurately and within an agreed turn-around time
Participating in initiatives that help improve our customer service, processes and procedures
Reviewing processing errors and customer complaints to help identify trends and training needs

The skills you'll needYou’ll already have knowledge and experience of working with AML processes and procedures, alongside an awareness of up to date trends, policies and regulations. You’ll also be able to work accurately, to deadlines and with high levels of attention to detail.We’ll also be looking for you to demonstrate:

An understanding of the financial services industry and our customers
Knowledge of our products, processes and banking systems
Good written and spoken communication skills

Hours 35Job Posting Closing Date: Job Posting Closing Date is not yet published.Ways of Working:Hybrid

NatWest Group

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